Shipping Policy
Shipping Policy
We are dedicated to processing and shipping your orders quickly and reliably through our website www.peterkate.us.
Order Processing
Orders are typically processed within 1-2 business days after payment confirmation.
Once your order ships, you will receive a confirmation email with a tracking number so you can
follow your shipment. Peak seasons, holidays, or promotional periods may occasionally extend
processing times.
Shipping Methods
We primarily use UPS to ship packages within the United States. In some cases, USPS or FedEx
may also be used depending on carrier availability and package size. If you prefer a specific
carrier (for example USPS or FedEx instead of UPS), please contact customer service after you
place your order for assistance.
Shipping Rates and Free Shipping
We offer the following domestic shipping options:
- Free Shipping for all orders over $150.
- Orders under $150 ship for a flat rate of $10.
- Items weighing more than 3 pounds may have a flat rate shipping fee of $15; these will be clearly indicated in the item description.
Estimated Delivery Times
Most domestic deliveries within the United States are delivered within 2–7 business days
after shipment, depending on your location and the carrier. Exact delivery timing is an estimate,
and carriers may experience delays beyond our control.
Local Delivery
For customers located near our physical store address, we may offer free local delivery within a
specified radius. Please contact us for details and eligibility.
Shipping Restrictions
We currently ship only to addresses within the United States. We do not ship to PO Boxes, APO/FPO
addresses, or international locations at this time. If you need shipping outside of the U.S., please
contact customer service and we will do our best to assist you.
Tracking Your Order
Once your order has shipped, you will receive an email with your tracking number. You can track
your package on the carrier’s website using this number. Delivery estimates are provided by the
carrier and are not guaranteed.
Shipping Delays and Holidays
Shipping carriers do not operate on major holidays. Orders placed on or near holidays may experience
delays in processing or delivery. We are not responsible for delays caused by carriers or unforeseen
events.
Lost or Damaged Shipments
While uncommon, items can occasionally be lost or damaged during transit. If your order does not
arrive or arrives damaged, please contact us as soon as possible with your order number and details
so we can help resolve the issue.
International Shipping
At this time, we do not offer international shipping. We apologize for any inconvenience and may
expand shipping options in the future.
Contact Us
If you have questions about shipping or need help with your order, please reach out to our customer
support team via email or phone. We’re here to help!